Frequently Asked Questions
What are the business office hours?
Our business hours are from 7:00 a.m. to 7:00 p.m., Monday - Friday, 9:00 a.m. to 3 p.m., Saturday, and Closed Sunday. Emergency calls are taken 24-hours a day at 255-7871. Occasionally, the office closes for training and/or other special purposes. Notice of such is posted in the front door window stating when the office will reopen.
How do I establish new service?
New customers may come by the business office at 16318 Great Oaks Drive (located on Great Oaks Drive, next to the fire station) to fill out the paperwork and pay the deposit. Or click here for the needed form. The completed form can be fax to 888-843-7326 or email it to us at CustomerService@bcmud.org Once we receive your form we will contact you for payment by a credit card. A minimum $100.00 deposit is required of all customers. There is also a non-refundable administration fee of $30.00. The deposit will be refunded after the account is closed, provided there is no balance due on the account.
If the customer is moving into a new home (still in the builder's name) a call should be placed to the office to make sure a Water & Wastewater Certificate of Occupancy has been issued. Customer's should not move into a home where a Water and Wastewater Certificate of Occupancy has not been issued.
When is the water bill due?
Group 1 - water bills are due the 15th of each month. Group 2 - water bills are due the 1st of each month. If the due date falls on a weekend or holiday, the payment is then due by 7:00 a.m. on the first business day following the holiday or weekend. Please note that failure to receive your bill does not negate the fact that it is due. If you have not received your bill, please call 255-7871 for the amount due.
A penalty of 15% of the current balance is added when an account becomes delinquent. (Group 1- on the 16th, Group 2- on the 2nd) When a customer's account is up to 8 days delinquent, a delinquent notice will be mailed. A delinquent notice will state the delinquent amount due, the date a Second Late fee will be added to an account, and the date service will be interrupted.
A second late fee is applied to accounts whose bill is still delinquent 15 days following the due date. If accounts are still not paid 20 days following the due date, the customer's water will be disconnected. The re-connect service charge is $30
If you have questions about the utility rates or fees, please call the District Utility office at 255-7871.
Utility payments can be made with checks, cash, or credit cards (Amex, Visa, MC, Discover). Additional payment options include payments online @ www.bcmud.org, automatic bank drafts and credit card payments by phone.
WhoM do I call if I have a question about my water bill?
All questions regarding your water bill should be directed to the Brushy Creek MUD office, 255-7871.
When are board meetings held?
The Board of Directors meet the second and fourth Thursday of every month. Brushy Creek MUD is governed by a five-member Board of Directors. Each elected official serves a four (4) year term. Elections are held every two years in November.
An agenda is posted in the glass case bulletin board at the office. It is also posted at the Williamson County Courthouse in Georgetown, Texas as well as on our website at www.bcmud.org. The public is always welcome at these meetings.
Where do I get Up-To-Date Information?
District information is also posted on the marquee signs throughout the neighborhood.
In what county do we live?
Whom do I call if I have a medical or a fire emergency?
Whom do I call if I suspect vandals or see other suspicious activity?
Williamson County Sheriff at 943-1300 or 911 if it is an emergency.
Who maintains the roads in Brushy Creek?
Williamson County Road Administration. Call them at 930-4300.
Where do I pay my taxes?
Williamson County Tax office collects the taxes for Brushy Creek MUD. Their number is 934-1601.
Where is the nearest hospital?
St. Davids Round Rock Medical Center is located east of the district on FM 620, just a short distance from the MUD. Their phone number is 341-1000.
Whom do I call regarding loose/dangerous animals?
Williamson County Animal Control. Their phone number is 943-1300.
Installation Permit Questions
What are the requirements for installing a water softener?
Brushy Creek Municipal Utility District (Brushy Creek MUD) requires that any company installing a water softener or any other water treatment device in the District provide a bond to the District office. This requirement insures that the company which installs your water softener will take out a permit and do the installation properly within the rules and regulations of the District. These regulations are those of the Uniform Plumbing Code and are designated to keep sewage from possibly contaminating your softener and drinking water. If the installation is done by a company not bonded with the District, the resident risks disconnection of water service.
It is our policy not to recommend any particular company. We have found that most companies servicing our customers are willing to provide a bond to the District and install their equipment under the rules and regulations of the District.
Please call the MUD office at 255-7871 if you plan to have a water softener installed, we will tell you whether or not the company you have selected is bonded with the District.
What are the requirements for installing a sprinkler system?
Brushy Creek Municipal Utility District (Brushy Creek MUD) requires that any company installing a sprinkler system in the District provide a bond to the District office. This requirement insures that the company which installs a sprinkler system will take out a permit and do the installation properly within the Rules and Regulations of the District. Residents may install a lawn sprinkler themselves. A bond is not required for homeowners, however a permit is required.
Permits may be obtained at the District office. Or from this website, www.bcmud.org . The permit is $25.00 plus a $50.00 inspection fee. Residents will have ten (10) days after installation to call the District office for an inspection. There is no charge for the inspection.
Utility and Water Questions
Water quality faq's and answers
Questions and Answers to the most common and frequently asked questions about the District's water quality are answered by clicking HERE.
What are the water and wastewater rates?
The water rates for a standard household meter are:
$2.75 per 1,000 gallons from June-September
$2.10 per 1,000 gallons from Oct-May
The sewer rates for a standard household meter are:
$2.70 per 1,000 gallons
Audited average of 7,000 gallons is used until winter average is established.
Brushy Creek MUD uses a sewer average of four (4) months water consumption. The months used to average the sewer rates are November through February of each year. Residents can control their annual bills to some extent by being very conservative during these four months. Upon request, a six month consumption history may be used to adjust your bill below the 7,000 gallon district average.
Whom do I call if I have a water leak?
Brushy Creek MUD is responsible for maintenance and repair of its water and sewer mains throughout the District. The District's mains run to the meter from the street. The resident is responsible for any leaks from the meter to the house. District employees cannot repair your plumbing or fix leaks on your property. If you have a problem, please call a plumber.
If you see a leak at the meter and cannot tell whether it is on the District's side or your side, please call us and we will check it to determine whose problem it is. Anytime you notice water running in the street, please call 255-7871. If it is after hours, the answering service will take the call and notify the proper personnel. Water leaks cost everyone!
What is the hardness of the water?
Customers will ask what the hardness of the water is so they can set their softeners properly. The latest laboratory report indicated that the hardness of the District's water is 192 milligrams per liter or approximately 11.21grains. The laboratory reports will list the hardness of the water in milligrams, but the softener companies want the hardness in grains. There is a formula for converting milligrams to grains. That formula is: Hardness X .0584=grains.
Who provides electricity to Brushy Creek MUD Residents?
Power to Choose. Call them at (800) 464-7928
TXU Electric. Call them at (800) 242-9113
Pedernales Electric. Call them at (888) 554-4732
Ambit Energy. Call them at (512) 797-3453
Reliant Energy. Call them at (866) 222-7100
Who provides gas service to Brushy Creek MUD Residents?
Atmos Energy. Call them at (866) 332-8667.
Park and Pool Questions
When do the swimming pools open?
Sendero Springs and Highland Horizon Pools are open all year round, hours are subject to change at various times through the year. Creekside and Cat Hollow will open in May with limited hours (generally the first weekend). Both pools will start regular hours in June through the first day of school in August. The pools may have limited hours in the month of September depending on staff availability.
The pools hours are posted on the front gate of each pool and each pool has flyers available. The Community Center also has flyers, or you can download the latest version of the flyer from the website. Visit the Aquatic pages on the website for up to date hours; the public swimming hours are published in the District catalog. Copies are available for pickup at the Community Center.
What are the fees and/or charges to swim in the pools?
There are two options for public swim. (1) Purchase a swim tag, which allows you to use all District owned pools at any time they are open, or (2) Purchase a day tag at the pool. The cost of the swim tags and/or day tags will be published in the District newsletter each spring. Swim tags can be purchased by non-residents, up to 50 families.
Do you offer swim lessons?
Yes. Check the Aquatic pages for more information.
Does the District offer Lifeguard certification courses?
Yes. Brushy Creek offers the American Red Cross Lifeguarding course. Courses generally start in March and run through September. Check the Aquatic pages for the course schedule and more information.
What are the pool rules?
1. No running is allowed.
2. No diving is allowed excepted in designated areas.
3. No loitering is permitted in the lifeguard stand areas
4. Only children 8 years of age or younger and under direct supervision are allowed in the baby pool areas
5. Children unable to independently swim the length of the pool must be within an adult’s body length of the supervising person, who shall be over 16 years of age.
6. Swim diapers may be used in a swimming pool. Regular diapers are prohibited in the pool.
7. U.S. Coast Guard life jackets and floats are permitted in the pool facilities.
8. Only toys and objects designed for use in the water and less than 30” in diameter are allowed in swimming pools.
9. No glass containers are allowed in the pool areas.
10. No smoking is allowed within each pool facility, or within 15 feet of the exterior fence of each pool facility.
11. No BBQ pits are allowed in the premises.
12. No alcoholic beverages, illegal drugs, firearms, or fireworks are allowed on the premises. To the extent this prohibition conflicts with any other provision of the laws of the State of Texas, the laws of the State of Texas shall control.
13. No abusive or foul language or conduct will be tolerated.
14. With the exception of service animals for persons with developmental or physical disabilities, no pets are allowed in the pool areas.
15. Patrons are required to comply with lifeguard directives at all times.
What are the pool and park locations?
The parks and pools are at the following locations:
Brushy Creek North Park - 4.9 acre park located at the end of Park Drive. Turn off Great Oaks onto Park Avenue, 4000 Park Dr.
Cat Hollow Park & Pool - 11.45 acre park & pool area located at 8600 O'Connor Drive.
Community Park - 22.7 acres located at 16318 Great Oaks Dr.
Creekside Park & Pool - 3.69 acre park & junior Olympic size pool located at 4300 Brushy Creek Rd. (Brushy Creek/Hairy Man Road).
Highland Horizon Park & Pool - 410 Highland Horizon, Open year-round.
Pepper Rock Park - 5 acre park located at the corner of Great Oaks Drive and Pepper Rock Drive. 8609 Pepper Rock Dr.
Racine Woods Park - 0.65 acre park located at the corner of Racine and Monona Avenue. 8174 Racine Trl.
Shirley McDonald Park - 7.596 acre park located on the corner of Great Oaks Drive and Hairy Man Road. 4390 Brushy Creek Dr.
Sendero Springs Park and Pool - 1.10 acre park and pool located at 4203 Pasada Ln.
Little Village Park - 1.91 acre park located at 16802 Whitebrush Loop.
What are the park rules?
The park rules are as follows:
Open from 6:00 AM until 10:00 PM.
1) No smoking in playground areas.
2) No littering - put in trash receptacles.
3) All pets must be leashed and cleaned up after.
4) No illegal drugs, firearms, or fireworks.
5) No excessive consumption of alcohol.
6) No destruction or defacing of structures.
7) No abusive or foul language.
8) No motorized vehicle in park or greenbelt.
9) No ground fires are permitted.
The District offers a $500.00 reward for information that leads to the arrest of vandals.
Trash & Recycling Questions
Whom do I call for garbage pickup?
Round Rock Refuse has been the successful bidder for consolidated solid waste (trash) & recycling services for all MUD residents since January 1, 1998. Mandatory fees for trash pickup will appear on all customers’ utility bills monthly. Trash pickup will be automatic and will be billed in advance. Since trash is billed in advance new customers will have full or pro-rated charges for the previous month.
What is the cost for garbage pickup?
1 - 96 gallon cart $16
1 - 96 gallon recycle cart $4, New rate effective November 1, 2010
There is a $4 charge per each additional garbage cart and $4 per each additional recycle cart requested.
Do you offer recycling?
Yes. Residents who elect to recycle should fill out a Solid Waste/Recycling Request Form and turn it in to the Customer Service office. Once the request is received by the Customer Service office, it will be faxed to Round Rock Refuse. A recycle cart should be delivered to your home within 7 business days. If you do not receive a cart, please contact us at 255-7871. Recycling collection is every other week, to view collection dates click HERE.
Items that can be recycled:
Glass bottles and jars **NEW accepted item starting November 1, 2010
Plastics #1-7 **NEW accepted item starting November 1, 2010
Papetboard (cereal & shoe boxes) **New accepted item starting November 1, 2010
Rigid plastic containers with a recycle symbol on the container. Please remove caps from bottles.
Paper Fiber Products
Paperboard – food boxes (i.e. pasta, microwavable dinners, cereal boxes) soda boxes, toilet paper rolls, paper towel rolls (do not place paper towels, toilet paper, or facial tissues in the recycle bin)
Cardboard – large amounts should be bundled and placed next to the recycle bin
Office paper white paper, colored paper
Newspaper and flyers in the newspaper
Aluminum cans (no foil or aluminum pans or tins)
Items that are not accepted:
Boxes with a shiny lining are not accepted (i.e. milk cartons, juice boxes.)
Foil and aluminum pans or tins
Paper or Styrofoam plates
What is Contamination?
Contamination means that a recyclables are made non-recyclable.
Contamination occurs in several ways:
1. Food waste – wash out your containers. When a plastic tray from a t.v. dinner is placed in the recycle bin with food still on it (i.e. spaghetti sauce) it is contaminated and goes into the trash. Rinsing/washing recyclables keeps them recyclable, plus it keeps your recycle bin tidy.
2. Placing items in the bin that are not recyclable is contamination. Plastic bags are not recyclable in your recycle bin; they are recyclable if returned to the correct place (HEB and Wal-Mart accept them.) When they are put in the recycle bin they clog up the sorting equipment at the recycle plant. Please do not place items in the bin unless they are on the accepted list.
What are the collection days for garbage pickup?
Collection days for all of Brushy Creek South (includes Brushy Creek South, Cat Hollow, Highlands, Meadows, Village and Woods of Brushy Creek) will be on Wednesdays. Collection day for Brushy Creek North and Sendero Springs is on Thursdays.