To Connect Service:

There are 2 ways to submit your Service Request to us:

Option 1:

Complete the electronic Service Request form and check "New" under Service Request Information.  Submit the form to us electronically.

Option 2:

Print and complete the New Service Request Form and check "New" under Service Request Information.  Email the completed form to customerservice@bcmud.org or fax it to 888-277-5145.

To Disconnect Service:

There are 2 ways to submit your Service Request to us:

Option 1:

Complete the electronic Service Request form and check "Final" under Service Request Information.  Submit the form to us electronically.  

Option 2:

Print and complete the Service Request form and check "Final" under Service Request Information.  Email the completed form to customerservice@bcmud.org or fax it to 888-277-5145. 

  • Requests take 24 hours to process Monday - Friday.  Any requests received on Friday, will be processed on the following Monday.

For any additional questions, please contact Customer Service at 512-255-7871 option 1 or at customerservice@bcmud.org.